FAQ

What is Frontrow
FRONTROW is a luxe direct-to-consumer brand that specializes in leather and denim founded in 2013 by designer Shateria Moragne-el.
Frontrow Business Model
We design garments for women all shapes and sizes. These garments are carefully engineered and created in Los Angeles CA. We produced in limited quantities and exceptional quality.
Fabric souring and manufacturing 
All of our garments are created and developed in los Angeles. Our fabrics are handpicked of the finest quality and sourced from the leading textile mills in Europe. We carefully engineer each garment to create a true luxury product.
Buy now pay later 
We provide the option to pay over time through affirm at checkout.
Do you provide refunds or exchanges.
We do not provide refunds only store credit please see our return policy
Do you offer free exchanges
We provide a one-time pre-paid shipping label
Do you offer free shipping 
We offer free shipping on orders $150+
Do you offer international shipping 
We ship to most international regions please see for more information please visit shipping and taxes
When will I receive my order
Once processed standard shipping usually takes 3-5 business days depending on the time of year and the shipping address. For expedited shipping options within the USA please contact customer service orders@frontrowinc.com international shipping will take approximately 3-5 business days via DHL for more information visit shipping taxes please make a note that FRONTROW will not be held accountable for weather conditions and shipping delays with the carrier.
When will my pre-order ship
Orders containing a pre-order tag will be processed as soon as the stock is received or the date stated on the product. You will receive an email confirmation once the item is shipped if your order contains a combination of pre-order and available items you can contact customer service to request partial shipment.
Can I cancel my pre-order
Once the pre-order is made you can cancel for store credit only. 
 
 

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