We do not accept returns only exchanges. Item(s) must be in its original use with tags, cards, boxes and/or dust bags to exchange. To make a return , please fill out the exchange FORM which is located in your FRONTROW package. Please fill-out the form completely. If you didn't receive it in your package you can download on the FRONTROW website. Returns must be sent via Fed Ex, USPS, Ups. We recommend you getting insurance on your item upon return. We are not responsible for lost/damage packages. be sure to package item as it was sent to you , those packages that are damaged will not be accepted. Once your package Is received please allow 5 business days to be issued a store credit . Although we thoroughly check all item(s) for defects and damages prior to shipping , it is your responsibility to check the product promptly upon its arrival to make sure its free of any defects. Goods damaged due to buyers negligence will not be accepted or refund.
We can do an exchange if its for the same item only. If you feel you want another item you have to return the item you have and buy the one that you like.
You are responsible for additional taxes and duties
All Returns Can Be Sent To:
645 W 9th St #110-120
Los Angeles, CA 90015
Shipping and handling charges are non-refundable and the customer is responsible for the return shipping cost.(Unless item is dysfunctional)
Certain Provisions Regarding Purchase
When an order is placed at frontrow that is shown on our website , you are making to frontrow an offer of purchase, If frontrow accepts this offer we will supply the goods where possible but will not be obligated to do so . If the item you order is not available ,or the price changed we will attempt to contact you to let you know of unavailability or price changes, as applicable. If we cannot contact you we will cancel your order.
We attempt to ship orders promptly , unless stated on frontrow website otherwise. Generally orders are placed Monday thru Friday before 4pm EST time will begin processing the next day excluding holidays and will ship 5-7 days in all cases pending availability and credit verification. We do not provide weekend delivery for any method of shipping.